Home WTI User's Guides
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1. Introduction
2. Unit Description
2.1. Front Panel Indicators
2.2. Back Panel
3. Hardware Installation
3.1. Set-Up Switches
3.1.1. Default Baud Rate for Computer
3.1.2. Default Baud Rate for PBX Input Ports A and B
3.1.3. Direct Connect Mode
3.1.4. Computer Port Password
3.1.5. Power Up Default
3.2. Connecting the Data Cables and Telephone Line
3.2.1. PBX Inputs A and B
3.2.2. Modem Port
3.2.3. Computer Port
3.3. Connect the AC Power Cable
4. Program Set-Up
4.1.1. Reset Default Parameters - Clear Memory
4.1.2. Set General Parameters
4.1.2.1. Select Duplex Mode
4.1.2.2. Set Clock and Calendar
4.1.2.3. Set Communication Parameters
4.2. Define PBX Data Input Format
4.2.1. Define End-of-Record Character
4.2.2. Strip Non-Printable Codes Function
4.2.3. Time-Date Stamp Function
4.2.4. Enable-Disable Wrap Around Mode
4.3. Define Data Output Format
4.3.1. Select-Configure Data Output Mode
4.3.1.1. ASCII Record Mode
4.3.1.2. ASCII Block Mode
4.3.1.3. Binary Block Mode
4.3.1.4. XMODEM Mode
4.3.2. The CRC Function
4.3.3. The Line I.D. Function
4.3.4. Select Compression Mode
4.3.1.2. ASCII Block Mode
4.3.1.4. XMODEM Mode
4.3.2. The CRC Function
4.3.3. The Line I.D. Function
4.3.1.1. ASCII Record Mode
4.3.1.2. ASCII Block Mode
4.3.1.3. Binary Block Mode
4.3.1.4. XMODEM Mode
4.3.2. The CRC Function
4.3.3. The Line I.D. Function
4.3.4. Select Compression Mode
4.3.5. Release Data with Command B02
4.3.6. Hold END DATA Message
4.4. Callback Features
4.4.1. Define Callback Parameters
4.4.2. Scheduled Callback
4.4.3. 80 Full Callback
4.4.4. Immediate Callback
4.4.5. No-Data Alarm
4.4.6. Toll Fraud Alarm
4.5. Define Header Message-Auto Execute Command-Report Mode Command String
4.5.1. Header Message
4.5.2. The Auto Execute Command
4.5.3. The Report Mode Command String
4.6. The Data Filter
4.7. The Alarm Filter
5. The No-Data Alarm
5.1. Timer Schedules
5.2. Enabling the No-Data Alarm
6. The Data Filter
6.1. Defining the Data Filter Format
6.2. Defining Data Filter Parameters
6.3. Enabling the Data Filter
6.4. Logical and Relational Operators
6.4.1. Equal To Conditions
6.5. Logical AND OR Conditions
6.5.1. AND Conditions
6.5.2. OR Conditions
6.6. Data Filter Parameter Definition Examples
7. The Alarm Filter
7.1. The Alarm Filter Format
7.1.1. Common Types of Suspect Phone Activity
7.1.2. Defining the Alarm Filter Format
7.2. Alarm Clues
7.2.1. Alarm Clue Definition
7.2.2. Enabling the Alarm Filter
7.2.3. Logical and Relational Operators
7.2.3.1. Logical AND-OR Conditions
7.2.4. Real-Time Variables
7.2.5. Testing Alarm Clues
7.3. Selecting an Alarm Notification Method
7.3.1. Alarm Off
7.3.2. Local Alarm
7.3.3. Remote Alarm
7.3.4. Pager
7.3.5. Report
7.3.6. Pager
7.3.7. Switching Alarm Methods
7.3.8. The Alarm Message
7.4. Responding to a Toll Fraud Alarm
7.4.3. Reset ALM LED and Alarm Port
7.4.4. Displaying Alarm Data
7.4.5. Clear Alarm Condition
7.4.6. Resetting Alarm Clue Counters
7.4.7. The Pass-Through Mode and the Monitor Mode
8. Saving PollCat III Parameters
8.1. B99 Command Options
8.2. Saving Parameters to an ASCII File
8.3. Configuring PollCat III with Saved Parameters
9. Polling Accumulated Data
9.1. The Data Release Mode
9.1.1. Data Release Command Options
9.2. Polling
9.2.1. Example 1 Polling Device Calls PollCat III Via Modem
9.2.4. Example 4 XMODEM Polling
10. Command Reference Guide
10.1. Access to Command Mode
10.2. Command Syntax
10.3. Command Summary
A. Advanced Format and Clue Definition
A.1. Alarm Filter Format Definition
A.2. Alarm Clue Definition
A.2.1. Alarm Clue Examples
A.2.1.1. Repeated Attempts to Access Voice Mail
A.2.1.4. Unusual International Calls
A.2.1.5. Calls to Your Competitors
A.2.1.6. Calls to 900 Numbers
A.2.1.7. Calls From a Particular Extension
A.2.1.8. The Contains String Operator
A.3. Clue Definition Logic
A.3.1. Headers Banners and Other Non-Data
A.3.2. The Comparative Operators
A.3.2.1. Limit the Scope of Comparisons
A.3.2.2. Exclude Non-Data Characteristics
A.3.3. Exact Match with PBX Call Record Format
A.4. Programming Support
B. Cable Installation
C.3. Alarm Port
D. PollCat II Compatibility
D.1. Alarm Filter
D.2. Port Modifications
D.3. Status Screens
D.4. Connection
D.5. Other Modified or Eliminated Commands
E. LED Indicators
F. Specifications
G. Customer Service
H. FCC Statement
I.1. Response Message Summary
Index
4.4.3. Console Port
8.6. Assigning the Data Filter to a Port
14. Scheduled Actions
PollCat III B

1. Introduction

 

The PollCat III is a highly reliable solid-state PBX data recorder, designed to collect call records from any system that sends ASCII data via an RS-232 interface. Collected call records can either be retrieved from a remote location via modem, or by a local PC connected directly to the PollCat III unit.

PollCat III includes an impressive assortment of features and options that enable the unit to adapt to almost any data collection application. These features include the following:

High Speed Data Polling

PollCat III supports V.42 bis data compression to allow data rates up to 57.6K baud, assuming a 14.4K baud modem. PollCat III's internal ISA compatible interface supports modems from 2400 baud through V.34, 28.8K baud. When the unit is polled via a local device connected directly to its Computer Port, PollCat III will support communication at rates up to 38.4K baud.

Dual PBX Inputs

PollCat III includes two separate PBX input ports. This allows data from two different sources to be simultaneously recorded, filtered, and monitored for Toll Fraud. Communication parameters can be set differently for each port, or both ports can use the same parameters. When the unit is polled, data from both ports can either be combined, or read separately. In addition, PollCat III's Pass-Through Mode allows the user to communicate directly with the device connected to either input port, without affecting data storage at the other port.

Toll Fraud Detection

"Toll Fraud" is a relatively new type of criminal activity that can be potentially disastrous for any business that receives calls through a PBX. In the most common scenario, a hacker gains access to the PBX and then proceeds to make costly long distance calls at your company's expense.

PollCat III provides a simple, but effective means for detecting Toll Fraud and other forms of phone abuse. PollCat III monitors data received from your PBX, constantly watching for indications of suspicious phone activity. When questionable phone activity is detected, PollCat III can provide notification by pager, modem, or alarm.

PollCat III's "Real-Time" alarm allows you to respond instantly when Toll Fraud hackers attempt to gain unauthorized access to your PBX. When you know that Toll Fraud is being attempted, you can then change PBX access codes or configuration, and effectively lock hackers out before they can do serious damage.

The flexibility of PollCat III's command driven operating system allows the unit to perform a wide variety of data monitoring functions. PollCat III can be programmed to watch for almost any type of data, call record, or PBX event. This flexibility also enables PollCat III to readily conform to many other applications that require data recording, monitoring, and modem based communication and notification.

Up to 8MB of Battery Backed Memory

Up to 300,000 call records can be securely stored in PollCat III's battery backed memory. When more memory is required, the 256K and 1MB memory modules can be easily upgraded to provide additional storage capacity. PollCat III can be supplied or upgraded to provide 256KB, 512KB, 1MB, 2MB, 3MB, 4MB, 5MB, 6MB, 7MB, or 8MB of battery backed memory. In addition, PollCat III's data compression capabilities can also be used to increase memory efficiency by up to 60%, without eliminating fields or disrupting data structure.

PollCat II Compatible

PollCat III supports nearly all options and commands available in the PollCat II command set. This allows PollCat II customers to easily upgrade to PollCat III, without the need for extensive re­writing of polling software or drastic changes in system configuration. See Appendix D for more information on PollCat II compatibility.

Modem Based Notification and Communication

PollCat III's internal modem provides a unique selection of notification and communication capabilities. The modem's principle tasks are unit configuration, remote polling, Toll Fraud alarm notification, alarm diagnosis, and response.

When a Toll Fraud alarm is triggered, PollCat III can inform you immediately via modem or pager. Up to three separate pager numbers can be specified for alarm notification. This allows the user to select different pager numbers for specific types of suspect calls, or select several pager numbers to be dialed when an alarm is generated.

When PollCat III calls to confirm that an alarm has been triggered, you can then contact PollCat III via modem, determine the cause of the alarm, and enact preventative measures. Remote access to PollCat III via modem is password protected for added security.

Disclaimer on Toll Fraud

We do not guarantee that if you use the PollCat III, you will not become a victim of toll fraud. We provide this device to assist you in minimizing your exposure to such losses. By monitoring call records as they are received, you can potentially catch calls that should not be made before they escalate and cost you large sums of money. However, responding to alarms and determining what is fraud and abuse is still up to you. Western Telematic, Incorporated assumes no responsibility for any losses due to improper use of this product.

Typographic Conventions

Throughout the manual, certain typefaces and characters have been used to denote the following: