Home WTI User's Guides
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1. Introduction
2. Unit Description
2.1. Front Panel Indicators
2.2. Back Panel
3. Hardware Installation
3.1. Set-Up Switches
3.1.1. Default Baud Rate for Computer
3.1.2. Default Baud Rate for PBX Input Ports A and B
3.1.3. Direct Connect Mode
3.1.4. Computer Port Password
3.1.5. Power Up Default
3.2. Connecting the Data Cables and Telephone Line
3.2.1. PBX Inputs A and B
3.2.2. Modem Port
3.2.3. Computer Port
3.3. Connect the AC Power Cable
4. Program Set-Up
4.1.1. Reset Default Parameters - Clear Memory
4.1.2. Set General Parameters
4.1.2.1. Select Duplex Mode
4.1.2.2. Set Clock and Calendar
4.1.2.3. Set Communication Parameters
4.2. Define PBX Data Input Format
4.2.1. Define End-of-Record Character
4.2.2. Strip Non-Printable Codes Function
4.2.3. Time-Date Stamp Function
4.2.4. Enable-Disable Wrap Around Mode
4.3. Define Data Output Format
4.3.1. Select-Configure Data Output Mode
4.3.1.1. ASCII Record Mode
4.3.1.2. ASCII Block Mode
4.3.1.3. Binary Block Mode
4.3.1.4. XMODEM Mode
4.3.2. The CRC Function
4.3.3. The Line I.D. Function
4.3.4. Select Compression Mode
4.3.1.2. ASCII Block Mode
4.3.1.4. XMODEM Mode
4.3.2. The CRC Function
4.3.3. The Line I.D. Function
4.3.1.1. ASCII Record Mode
4.3.1.2. ASCII Block Mode
4.3.1.3. Binary Block Mode
4.3.1.4. XMODEM Mode
4.3.2. The CRC Function
4.3.3. The Line I.D. Function
4.3.4. Select Compression Mode
4.3.5. Release Data with Command B02
4.3.6. Hold END DATA Message
4.4. Callback Features
4.4.1. Define Callback Parameters
4.4.2. Scheduled Callback
4.4.3. 80 Full Callback
4.4.4. Immediate Callback
4.4.5. No-Data Alarm
4.4.6. Toll Fraud Alarm
4.5. Define Header Message-Auto Execute Command-Report Mode Command String
4.5.1. Header Message
4.5.2. The Auto Execute Command
4.5.3. The Report Mode Command String
4.6. The Data Filter
4.7. The Alarm Filter
5. The No-Data Alarm
5.1. Timer Schedules
5.2. Enabling the No-Data Alarm
6. The Data Filter
6.1. Defining the Data Filter Format
6.2. Defining Data Filter Parameters
6.3. Enabling the Data Filter
6.4. Logical and Relational Operators
6.4.1. Equal To Conditions
6.5. Logical AND OR Conditions
6.5.1. AND Conditions
6.5.2. OR Conditions
6.6. Data Filter Parameter Definition Examples
7. The Alarm Filter
7.1. The Alarm Filter Format
7.1.1. Common Types of Suspect Phone Activity
7.1.2. Defining the Alarm Filter Format
7.2. Alarm Clues
7.2.1. Alarm Clue Definition
7.2.2. Enabling the Alarm Filter
7.2.3. Logical and Relational Operators
7.2.3.1. Logical AND-OR Conditions
7.2.4. Real-Time Variables
7.2.5. Testing Alarm Clues
7.3. Selecting an Alarm Notification Method
7.3.1. Alarm Off
7.3.2. Local Alarm
7.3.3. Remote Alarm
7.3.4. Pager
7.3.5. Report
7.3.6. Pager
7.3.7. Switching Alarm Methods
7.3.8. The Alarm Message
7.4. Responding to a Toll Fraud Alarm
7.4.3. Reset ALM LED and Alarm Port
7.4.4. Displaying Alarm Data
7.4.5. Clear Alarm Condition
7.4.6. Resetting Alarm Clue Counters
7.4.7. The Pass-Through Mode and the Monitor Mode
8. Saving PollCat III Parameters
8.1. B99 Command Options
8.2. Saving Parameters to an ASCII File
8.3. Configuring PollCat III with Saved Parameters
9. Polling Accumulated Data
9.1. The Data Release Mode
9.1.1. Data Release Command Options
9.2. Polling
9.2.1. Example 1 Polling Device Calls PollCat III Via Modem
9.2.4. Example 4 XMODEM Polling
10. Command Reference Guide
10.1. Access to Command Mode
10.2. Command Syntax
10.3. Command Summary
A. Advanced Format and Clue Definition
A.1. Alarm Filter Format Definition
A.2. Alarm Clue Definition
A.2.1. Alarm Clue Examples
A.2.1.1. Repeated Attempts to Access Voice Mail
A.2.1.4. Unusual International Calls
A.2.1.5. Calls to Your Competitors
A.2.1.6. Calls to 900 Numbers
A.2.1.7. Calls From a Particular Extension
A.2.1.8. The Contains String Operator
A.3. Clue Definition Logic
A.3.1. Headers Banners and Other Non-Data
A.3.2. The Comparative Operators
A.3.2.1. Limit the Scope of Comparisons
A.3.2.2. Exclude Non-Data Characteristics
A.3.3. Exact Match with PBX Call Record Format
A.4. Programming Support
B. Cable Installation
C.3. Alarm Port
D. PollCat II Compatibility
D.1. Alarm Filter
D.2. Port Modifications
D.3. Status Screens
D.4. Connection
D.5. Other Modified or Eliminated Commands
E. LED Indicators
F. Specifications
G. Customer Service
H. FCC Statement
I.1. Response Message Summary
Index
4.4.3. Console Port
8.6. Assigning the Data Filter to a Port
14. Scheduled Actions
PollCat III B

9.2.1. Example 1 Polling Device Calls PollCat III Via Modem

 

This method is often used when a Scheduled Callback is deemed impractical for a particular application.

Note:

In order for the polling device to be able to contact PollCat III via modem, Set-Up Switch 6 must be set in the DOWN position.

1. Enter the Command Mode: Call the PollCat III. When the "PollCat III" prompt is displayed, enter the SMDR password (uppercase only), or your user defined password. PollCat III will respond with the "READY" message.

2. Use the following commands to verify the location and identity of the PollCat III unit.

•          ^B13 Send ID/MSG

•          ^B03 Send Header Message

•          ^B73 Send Binary Information Block (Binary Block Mode Only)

•                      3. If necessary, use the following commands to determine the current storage and memory conditions.

•          ^B20 Display Number of Stored Records or Blocks

•          ^B21 Display Remaining Memory Space

 

4. Invoke Command ^B01 with the appropriate Data Release Options to retrieve the desired data. When all requested data has been released, PollCat III will send the "END DATA" message, and return to Command Mode.

Note:

•                      If Command ^B54,2 (Release Data with ^B02) is active, and Command ^B01,n is invoked to release data in groups of "n" records or blocks, a ^B02 command will be required in order to release the first group of records or blocks.

•                      If Command ^B52,2 (Hold "END DATA" Message) is active, and Command ^B01,n is invoked to release data in groups of "n" records or blocks, a ^B02 command will be required in order to release the "END DATA" message.

 

5. Issue Command ^B25 to clear all records up to the current memory partition. Note that Command ^B25 offers the option to clear all records or blocks (^B25), clear only Data Records or blocks (^B25,D), or clear only Alarm Records or blocks (^B25,A).

a) If the "SURE (Y,N)?" option is disabled (^B75,1), PollCat III's stored data will be erased immediately.

b) If the "SURE?" option is enabled (^B75,2), a prompt will be displayed. Type Y and press [Enter] to erase released records from PollCat III's memory, or type N to abort.

c) If Binary Block Output Mode is active (^B62,3), and the Auto Delete Option is enabled (^B67,2), data will be deleted as soon as it is acknowledged as received by the polling device. The "SURE?" prompt will not be displayed.

Caution:

Once records have been erased, they cannot be

recovered. Make certain all desired data has been

retrieved before issuing Command ^B25.

6. When you have finished polling the unit, type ^B09 and press [Enter] to exit Command Mode and discontinue modem connection with PollCat III.

9.2.2. Example 2: PollCat III Calls Polling Device Via Modem

This method is used when one of the automated Callback features has been triggered. PollCat III will call the polling device when an 80% Full Callback, Scheduled Callback, or Immediate Callback is generated. In addition, the unit may also call the polling device to provide notification of a No-Data Alarm or Toll Fraud Alarm.

Note:

In order for the PollCat III to be able to call the polling device via modem, Set-Up Switch 6 must be DOWN.

1. The "PollCat III" prompt will be displayed. Key in the default "SMDR" password (or current user-defined password) and press [Enter] to access the Command Mode. The password must be entered in all uppercase letters.

a) If the correct password is not entered within 10 seconds, the unit will disconnect.

b) If the password is not entered in 10 seconds and the Auto Execute function is configured and enabled, the Auto Execute Command String will be performed.

c) Call records received during the Polling process will be stored behind the memory partition.

2. Issue Command ^B18 to determine the reason for the Callback. Type ^B18 [Enter]. Please refer to Section 7.4.1 for an explanation of the possible responses to Command ^B18.

3. The following commands may be used to verify the location and identity of the PollCat III unit.

•          ^B13 Send ID/MSG

•          ^B03 Send Header Message

•          ^B73 Send Binary Information Block (Binary Block Mode Only)

•                      4. If necessary, use the following commands to determine current storage and memory conditions.

•          ^B20 Display Number of Stored Records or Blocks

•          ^B21 Display Remaining Memory Space

 

5. Invoke Command ^B01 with the appropriate Data Release Options to retrieve the desired data. When all requested data is released, PollCat III will send the "END DATA" message, exit Data Release Mode, and return to Command Mode.

Note:

•                      If Command ^B54,2 (Release Data with ^B02) is active, and Command ^B01,n is invoked to release data in groups of "n" records or blocks, a ^B02 command will be required in order to release the first group of records or blocks.

•                      If Command ^B52,2 (Hold "END DATA" Message) is active, and Command ^B01,n is invoked to release data in groups of "n" records or blocks, a ^B02 command will be required in order to release the "END DATA" message.

 

6. Issue Command ^B25 to clear all records up to the current memory partition. Note that Command ^B25 offers the option to clear all records or blocks (^B25), clear only Data Records or blocks (^B25,D), or clear only Alarm Records or blocks (^B25,A).

a) If the "SURE (Y,N)?" option is disabled (^B75,1), PollCat III's stored data will be erased immediately.

b) If the "SURE?" option is enabled (^B75,2), a prompt will be displayed. Type Y and press [Enter] to erase the records from PollCat III's memory, or type N to abort the command.

c) If the Binary Block output mode is active (^B62,3), and the Auto Delete Option is enabled (^B67,2), data will be deleted as soon as it is received by the polling device. The "SURE?" prompt will not be displayed.

Caution:

Once records have been erased, they cannot be

recovered. Make certain all desired data has been

retrieved before issuing Command ^B25.

7. When you have finished polling the unit, type ^B09 and press [Enter] to exit Command Mode and discontinue modem connection with PollCat III.

9.2.3. Example 3: Polling Device Connects Directly to PollCat III Via Computer Port

This method is used when polling is performed by a local PC connected by cable to PollCat III's Computer Port.

Note:

When PollCat III is controlled via the Computer Port (Local Access), the unit will constantly monitor the DTR line. If the DTR signal is lost, any command in progress will be aborted, and the port will disconnect. In this case, the DTR line performs a function, that is comparable to the DCD line at the Modem Port.

1. Enter the Command Mode: Type ^E [Enter]. Note that if Set-Up Switch 6 is set in the UP position (enable Direct Connect Mode), the Command Mode will always be active, and the ^E will not be required.

2. If necessary, use the following commands to determine PollCat III's current storage and memory conditions.

•          ^B20 Send Number of Records/Blocks

•          ^B21 Send Remaining Memory Space

•          ^B73 Send Binary Information Block (Binary Block Mode Only)

•                      3. Invoke Command ^B01 with the appropriate Data Release Options to retrieve the desired data. When all requested data has been released, PollCat III will send the "END DATA" message, exit Data Release Mode, and return to Command Mode.

 

Note:

•                      If Command ^B54,2 (Release Data with ^B02) is active, and Command ^B01,n is invoked to release data in groups of "n" records or blocks, a ^B02 command will be required in order to release the first group of records or blocks.

•                      If Command ^B52,2 (Hold "END DATA" Message) is active, and Command ^B01,n is invoked to release data in groups of "n" records or blocks, a ^B02 command will be required in order to release the "END DATA" message.

 

4. Issue Command ^B25 to clear all records up to the current memory partition. Note that Command ^B25 offers the option to clear all records or blocks (^B25), clear only Data Records or blocks (^B25,D), or clear only Alarm Records or blocks (^B25,A).

a) If the "SURE (Y,N)?" option is disabled (^B75,1), PollCat III's stored data will be erased immediately.

b) If the "SURE?" option is enabled (^B75,2), a prompt will be displayed. Type Y and press [Enter] to erase the released records from PollCat III's memory, or type N to abort the command.

c) If the Binary Block output mode is active (^B62,3), and the Auto Delete Option is enabled (^B67,2), data will be deleted as soon as it is acknowledged as received by the polling device. The "SURE?" prompt will not be displayed.

Caution:

Once records have been erased, they cannot be

recovered. Make certain all desired data has been

retrieved before issuing Command ^B25.

5. When you have finished polling the unit, type ^B09 and press [Enter] to exit Command Mode and discontinue connection with PollCat III.

a) If Set-Up Switch 6 is set in the UP position (enable Direct Connect mode), PollCat III will display the COMPLETE message in response to Command ^B09, but will not actually exit from Command Mode.

b) When PollCat III is managed by a local PC connected to the Computer Port, and Direct Connect Mode is enabled (Sw6 = UP), the Command Mode will always be active.

Note

If Set-Up Switch 7 is set in the UP position to enable the Command Mode Password, the Direct Connect Mode will be overridden, and a password will be required in order to access Command Mode.