Home WTI User's Guides
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Warnings and Cautions
1. Introduction
2. Unit Description
2.1. Front Panel Indicators
2.2. Back Panel
3. Quick Start Guide
3.2. Hardware Installation
3.2.1. Apply Power to the NetLink II
3.2.2. Connect your PC to the NetLink II
3.3. Communicating with the NetLink II
3.3.1. Access via Console Port or Modem
3.3.2. Access via Network
3.4. Connect your PBX to the NetLink II
4. Hardware Installation
4.1. Connect the NetLink II to your Power Supply
4.2. Set-Up Switches
4.2.1. Console Port Password
4.2.2. Power Up Console Defaults
4.2.3 Modem Speaker
4.3. Reset to Defaults
4.4. Connecting Cables and Phone Line
4.4.1. PBX Input Port
4.4.2. Modem Port
4.4.3. Console Port
4.4.4. Network Port
5. Configuration
5.1. Command Mode Access
5.2. Menu System Conventions
5.3. Set System Parameters
5.3.1. The User Directory
5.3.1.1. Administrator Access
5.3.1.2. Adding New User Accounts
5.3.1.3. Editing and Deleting User Accounts
5.3.1.4. Viewing the User Directory
5.3.2 Real-Time Clock Settings
5.4. Port Configuration
5.4.1. PBX Serial Input Port
5.4.1.1. Field Suppression; The Lucent Switch Feature
5.4.2. PBX IP Port Configuration
5.4.3. Console Port Configuration
5.4.4. Modem Port Configuration
5.4.4.1. Dialback Security
5.4.5. Network Port Configuration
5.4.5.1. The IP Security Feature
5.4.5.2. The Email Text Messaging Parameters Menu
5.4.5.3. PPP Dialout Configuration
5.4.6. Push File Configuration
5.4.7. Server Configuration
6. Menu System Description
6.1. Software Tree
7. Status Screens
7.1. Buffer Status Screen
7.2. File List Screen
7.4. The User Directory
7.5 PBX Port Status Screen
7.6. The PBX IP Port Status Screen
7.7. The Console Port Status Screen
7.8. The Modem Port Status Screen
7.9. The Network Port Status Screen
7.10. Scheduled Action Status Screens
7.11. PBX Inactivity Alarm Status Screens
7.12. 80 Full Alarm Status Screen
7.13. Data Filters Alarms Status Screen
7.15. Reason for Action Screen
7.16. Alarm Filter Clue Status Screens
8. The Data Filters
8.1. The Data Filter Configuration Menus
8.2. Defining the Data Filter Format
8.3. Defining Data Filter Clues
8.4. Logical and Relational Operators 8.4. Logical and Relational Operators
8.4.1. Logical AND-OR Conditions
8.4.1.1. Logical AND Conditions
8.4.1.2. Logical OR Conditions
8.4.2. The Contains String Operator
8.5. Real Time Variables
8.6. Assigning the Data Filter to a Port
8.7. Data Filter Definition Examples
9. The Alarm Filters
9.1. Common Types of Suspect Phone Activity
9.2. The Alarm Configuration Menu
9.2.1. Default Alarm Filter Actions
9.3. The Alarm Filter Configuration Menus
9.4. Defining the Alarm Filter Format
9.5. Defining Alarm Filter Clues
9.5.1. Alarm Clue Definition
9.5.2. Editing and Deleting Clues
9.6. Logical and Relational Operators
9.6.1. Logical AND-OR Conditions
9.6.1.1. Logical AND Conditions
9.6.1.2. Logical OR Conditions
9.6.2. The Contains String Operator
9.7. Real Time Variables
9.8. Assigning the Alarm Filter to a Port
9.9. Match Parameter Definition Examples
10. PBX Inactivity Alarms
10.1. Schedules and Timers
10.2. Enabling the PBX Inactivity Alarm
11. The 80 Full Alarm
12. Alarm Actions
12.1. Alarm Actions for Alarm Filter Clues
12.2. Alarm Action Summary
12.2.1. None
12.2.2. Callout
12.2.3. Alphanumeric Page
12.2.4. Numeric Page
12.2.6. Email Text Message
12.2.7. Console
12.3. The Auto Execute Function
13. Scheduled Actions
14. Saving NetLink II Parameters
14.1. Saving Parameters to Flash Memory
14.2. Saving and Restoring Parameters from an ASCII File
14.2.1. Saving Parameters to an ASCII File
14.2.2. Saving Parameters to an ASCII File
14.3. Configuring NetLink II with Saved Parameters
15. Buffer Functions
15.1. Memory Partitions and Shared Data
15.1.1. Partitions and Files
15.1.2. Setting the Partition
15.1.3. Releasing the Partition
15.2. Menu Driven Data Release
15.2.1. The Buffer Functions Menu
15.2.2. Read Session Parameters
15.3. Command Driven Data Release
15.3.1. Command B00
15.3.2. The B01 Command Line
15.3.3. Command B01 Examples
15.3.4. Other Commands Used During Data Release
15.4. Retrieving Data Using the Push Function
15.4.1. File Names Created by the Push Function
15.4.2. Push Start Time
15.5. Retrieving Data Using the Server Function
15.5.1. File Names Created by the Server Feature
15.6. The Auto Delete Function
15.7. Zmodem Data Release Mode
16. Other Menu Functions
16.1. System Functions
16.1.1. Pass-Through Mode
16.1.2. Monitor Mode
16.1.3. Clear Alarm Condition
16.1.4. Clear Alarm Counters
16.1.5. Download Parameters
16.1.6. Audit Trail
16.1.7. Upload Firmware
16.1.8. Download SSH Server Keys
16.2. System Diagnostics
16.2.1. Load and Test Memory
16.2.2. Send Test Message
16.2.3. Test Pager
16.2.4. Send Test SNMP
16.2.5 Send Test SYSLOG Message
16.3. Reboot System
17. Command Reference Guide
17.1. Command Mode Access
17.2. Command Help
17.3. Command Syntax
17.4. Command Summary
A. Specifications
B. Description of System Interfaces
B.1. Serial PBX Input Port
B.2. Console Port
C. Administrator Functions and User Functions
C.1. Security Mode at Start Up
C.2. Dialback Security
C.3. Administrator Mode and User Mode Functions
D. Alarm Clue Definition Tips
D.1. Headers Banners and Other Non-Data
D.1.1. The Comparative Operators
D.1.1.1. Limit Comparisons
D.1.1.2. Exclude Non-Data Characteristics
D.1.2. Exact Match with PBX Call Record Format
D.2. Programming Support
E. SSH Application Notes
E.1. Windows XP - Assign a User Name
E.2. Create the User Name in the WINSSHD Application
E.3. Generate Netlink client keys
E.4. Import the Client Keys Into the WINSSHD Application
E. Customer Service
Index
PollCat NetLink II B

10.2. Enabling the PBX Inactivity Alarm

 

Access Command Mode. From the Main Menu, type 25[Enter]. When the Alarm Configuration menu appears, type 3[Enter] for PBX Inactivity Alarm 1, or 4[Enter] for PBX Inactivity Alarm 2.  The screen shown in Figure 10.1 will appear, allowing you to define the following:

Schedule:  Defines the schedules and timers for busy and slow portions for weekdays and weekends.

1                     Weekday Alarm:  Enables/disables the Weekday Schedule. 

2                     Weekday Schedule 1: The weekday time period when you expect the highest level of PBX traffic.  This period will be monitored by Weekday Timer 1.  Enter the time using 24 hour (military) format.

3                     Weekday Timer 1: The maximum time that may elapse between calls while Weekday Schedule 1 is active.  (01 to 99 minutes).

4                     Weekday Schedule 2: The weekday time period when you expect the lowest level of traffic.  This time period will be monitored by Weekday Timer 2.  Enter the time using 24 hour (military) format.

5                     Weekday Timer 2: The maximum time that may elapse between calls while Weekday Schedule 2 is in effect.  (01 to 99 minutes).

6                     Weekend Alarm:  Enables/disables the Weekend Alarm Schedule. 

 

PBX INACTIVITY ALARM 1:

SCHEDULE ALARM ACTION PARAMETERS

1. Weekday Alarm: Off 21. Action: None

2. Weekday Schdl 1: 00:00-00:00 22. Phone #: (undefined)

3. Weekday Timer 1: 00:00 (Cont.):

4. Weekday Schdl 2: 00:00-00:00 23. Pager ID 1: (undefined)

5. Weekday Timer 2: 00:00 24. Pager ID 2: (undefined)

6. Weekend Alarm: Off 25. Pager ID 3: (undefined)

7. Weekend Schdl 1: 00:00-00:00 26. SNMP Mgmt: Manager #1

8. Weekend Timer 1: 00:00 27. Email/Msg To: #1

9. Weekend Schdl 2: 00:00-00:00 28. Message: (undefined)

10. Weekend Timer 2: 00:00 (Cont.):

(Cont.):EXCLUSIONS (MM/DD) 29. Auto Execute: Off --/----/----/----/--30. Execute Cmds: (undefined) --/----/----/----/--(Cont.):--/----/----/----/--(Cont.):--/----/----/----/--(Cont.):--/----/----/----/-­

11. Add Exclusion

12. Delete Exclusion

 

Enter selection, Press <ESC> to return to previous menu ...

Figure 10.1:  PBX Inactivity Alarm Set-Up Menu (Alarm 1 Shown)

7. Weekend Schedule 1: The weekend time period when you expect the highest level of traffic.  This time period will be monitored by Weekend Timer 1.  Enter the time using 24 hour (military) format.

8. Weekend Timer 1: The maximum time that may elapse between calls while Weekend Schedule 1 is active.  (01 to 99 minutes).

9. Weekend Schedule 2: The weekend time period when you expect the lowest level of PBX activity.  This period will be monitored by Weekend Timer 2.  Enter the time using 24 hour (military) format.

10. Weekday Timer 2: The maximum time that may elapse between calls while Weekend Schedule 2 is in effect.  (01 to 99 minutes).

Exclusions:  Defines holidays or other days when there will be little or no PBX activity.  The PBX Inactivity Alarm will be suppressed on these days.  Exclusions will be displayed on the lines above item 11.

11. Add Exclusions: Defines holidays and other excluded days using MM/DD format. To define exclusions, type 11, press [Enter] and follow the instructions in the submenu.

12. Delete Exclusions: Deletes days from the exclusion list. To delete a holiday, type 12[Enter] and follow instructions in the submenu.

 

 

21. Action: The type of action that will be performed when a PBX Inactivity Alarm is generated; None, Callout, Alphanumeric Page, Numeric Page, SNMP Trap, Email, and Console.  For more information, please refer to Section 12.

22. Phone Number: The number dialed for a callout or page.

 

Note: For Numeric Paging, this prompt can specify both the pager

number and a numeric "message", as follows:

PHONENO@MESSAGENO#

Where PHONENO is the phone number, and MESSAGENOis any user-selected number which will notify the receiver that an alarm has occurred. For example, to dial 555-1212 and send the message "123", item 14 would be defined as "5551212@123#".

23. Pager ID 1: The first Pager ID number dialed for an alphanumeric page. NetLink II can dial up to three pagers for each inactivity alarm.

24. Pager ID 2: The second Pager ID Number for this Alarm. 

25. Pager ID 3: The third Pager ID Number for this Alarm. 

26. SNMP Management: The network manager that will receive SNMP Traps generated by this alarm.  This selects one, both or none of two available SNMP Managers.  The IP addresses for each manager are defined via the Network Port Configuration Menu. 

27. Email/Message To: The email address(es) that will receive email or text messages generated by this alarm. This item can select either or both of the two user-defined email addresses, which are defined via the Network Port Configuration Menu, Item 38 (Section 5.4.5.)

28. Message: The message that is sent when a Callout, Alphanumeric Page, SNMP Trap, Email Action, or Console Action is generated by this alarm.

29. Auto Execute: If enabled, NetLink II will execute the command string defined under item 22 when a callout or console action is generated by this alarm.

 

30. Execute Commands: The command string performed when the Auto Execute feature is enabled, and a callout or console action is generated. This command string consists of a series of ^Bxx commands, which are listed in the Command Help Screen, and discussed further in Section 17. For more information, please refer to Section 12.3. (Up to 64 characters; Default = undefined).

Example: To send the Site ID Message and then send all alarm records, the Auto Execute Command String would be defined as "03/01,ALM".

Notes:

•                      When the Auto-Execute string is defined, commands are entered without the ^B character, and each individual command is separated by a slash character. 

•                      In order for the Auto Execute feature to function, item 29 must be enabled, the command string must be defined under item 30, and the action must be set at either Callout or Console.

 

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/p>�$< �)�'04 style='margin-top:0in;margin-right:0in;margin-bottom:.05in; margin-left:10.0pt;line-height:14.0pt'>Match Parameters for this Alarm Clue would be defined as follows:

 

D=011----*E>=20:00

Where: D=011----Counts calls where the first three digits of the number dialed are "011".  The remaining 4 digits are entered as wild card characters (-).

* is the logical AND operator.

E>=20:00 Counts calls that last 20 minutes or longer.

|08:18|067|R.JONES |OUT| 5553333|05:36|00.75||08:20|091|R.PETERS |OUT| 19005551212|31:07|41.00||08:21|002|P.BROWN |OUT| 1900555444411#2|00:57|00.20|----------------------------AAAAAAAAAAAAAAAAA------------­

Figure 9.10:  Alarm Filter Format; Match Parameters Example 4

Example 4: The "Contains String" Operator ($)

This clue provides an example of how the "Contains String" operator ($) can search a field for a specific text string, without regard for the string's position within the field.  This is useful in cases where the call record includes a field with right justified numbers (e.g., the number dialed).

For this example, assume that the Alarm Filter Format is defined as shown in Figure 9.10. Note that the first three lines in Figure 9.10 are sample call records, and the fourth line is the Alarm Filter Format. Where Ais the field that lists the number dialed.

In this example, the PBX also records digits entered after the call has connected. This is often seen in cases where the caller is prompted to press numbers in order to access a specific department or extension.  In the third line of the example, the digits "11#2" represent digits entered after the call was connected.

Match Parameters for this Alarm Clue would be defined as follows:

A$1900

Where A$1900 tells NetLink II to count calls that have the string "1900" anywhere in the "A" field. When the "$" operator is used, wild card characters are not used to fill the remaining digits.

Note: When the "Contains String" operator is used, the clue may also count call records that do not fit the intended purpose of the clue. For example, the clue in this example would also count calls to any number that contains the string "1900", such as "555-1900".

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